All our products undergo rigorous quality inspections and comply with relevant national/regional safety standards. However, e-cigarettes are for use only by adults of legal smoking age and are not suitable for use by pregnant or breastfeeding women or those with heart or respiratory problems.

We offer a variety of nicotine strengths (0%, 2%, 3%, 5%, etc.). Please read the product instructions carefully before purchasing.

The lifespan depends on the total number of puffs per model (e.g., 20,000puffs, 50,000puffs, 100,000puffs) and your frequency of use. Typically, an e-cigarette lasts from a few days to a few weeks.

We offer a variety of flavors, including fruit, beverage, mint, and dessert flavors, such as Strawberry Watermelon, Blueberry Smoothie, Mango Peach, and Grapefruit Mint. Some limited-edition flavors are only available during certain periods.

Store in a cool, dry place away from direct sunlight, heat, or humidity. Keep out of reach of children and pets.

Most disposable e-cigarettes have a Type-C charging port, which allows you to charge the e-liquid before it runs out. Once the e-liquid is depleted, it cannot be refilled.

You must be of legal smoking age (18 or 21 in most areas). Age verification may be required.

Depending on your location, we accept credit cards, debit cards, PayPal, bank transfers, and other payment methods, including cryptocurrencies. You can also view all payment methods on the payment page of our website.

Payments can be declined for a variety of reasons, such as incorrect credit card information, insufficient funds, or an issue with the payment provider. Please ensure the payment information you provided is accurate, or contact your payment provider to resolve the issue.

You can request an invoice during checkout, and we’ll email it to you.

We do not offer COD. You must use an online payment method when placing your order.

Yes, if you have a discount code or gift card, you can enter it during checkout to receive the discount.

We implement several measures to ensure payment security, including encryption and PCI-compliant payment processing.

After successful payment, you will receive an order confirmation email with detailed order information.

Once an order has entered the packaging process, it cannot be changed. If you have any changes, please contact Customer Service as soon as possible.

If you require a refund, please contact our Customer Service team and provide the order details. We will assist you with your refund request according to our refund policy.

Log in to your account and go to the “My Account” page. In the Order History section, you can view payment information and order status for past orders.

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

• USA –  UPS Express (except Alaska and Hawaii)
• UK –  Local DPD Express
• Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

• UAE (Dubai only)
• South Africa
• Vietnam
• West Malaysia（expcet Kalimantan Island）

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too. (if any)

Currently, we offer free shipping for orders of 50 or more items within Europe.

Shipping charges are typically calculated based on the weight of the item, the destination, and the selected shipping method. You can view shipping charges during checkout.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

We have a dedicated section on our website to track the status of your package. You can log in and check the status yourself. If the information you receive is incorrect or unavailable, please contact us at any time and we will promptly verify the information and send it to you.

Currently, most countries we ship to do not require customs duties, with the exception of countries like Norway and Switzerland. If you are unsure whether your country requires customs duties, please contact us and we will confirm the information as soon as possible.

Delivery time varies depending on the product, and shipping time is 7-14 business days.

We use multiple layers of security to protect your data and transactions, including data encryption, firewalls, and regular security audits.

We strictly adhere to our privacy policy and will not sell or share your personal information. Your information is used only for order processing and customer support.

We use a PCI-compliant secure payment processing system to ensure the security of your payment information.

A strong password should use a combination of letters, numbers, and special characters. Avoid easily guessed information such as birthdays. Changing your password regularly is also a way to enhance security.

Check the website’s URL to ensure it matches the official website. Also, check for the SSL certificate, which should indicate that the website is secure.

If you notice any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary action.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activity on malicious websites and emails.

Disposable e-cigarettes do not come with a long-term warranty. However, if your product is damaged or malfunctioning upon receipt, please contact us within 48 hours of receipt.

Please send photos of the defective product and your order number to our customer service email address. We will respond within 1-2 business days.

Due to the nature of disposable products, we only accept returns or exchanges for defective or damaged items. Please inspect the package immediately upon receipt and contact us within 48 hours if you find any issues.
To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase. To initiate a return, please contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to ship the package. Items returned without a prior return request will not be accepted.

If you require a refund after receiving your package, please contact our customer service team and provide your order details. We will process your refund request based on the circumstances.

Please check local laws before purchasing. We are not responsible for cancellations or returns due to legal restrictions in your area.

Most airlines allow e-cigarettes in carry-on baggage, but they are not allowed in checked baggage. Their use on board is strictly prohibited. Please check with your airline before traveling.

We strictly adhere to data protection regulations and collect and use your personal information only for order processing and customer service purposes, protected by encryption technology.

Yes, we welcome wholesale and distributor inquiries. Please contact our sales team for pricing and terms.
If you have your own freight forwarder in Shenzhen, we can ship or deliver to them.

You can contact us via live chat, email, WhatsApp, or our social media channels. We typically respond within 24 hours.