Todos nuestros productos se someten a rigurosas inspecciones de calidad y cumplen con los estándares de seguridad nacionales/regionales relevantes.

Ofrecemos una variedad de fortalezas de nicotina (0%, 2%, 3%, 5%, etc.).

La vida útil depende del número total de bocanadas por modelo (por ejemplo, 20,000puffs, 50,000puffs, 100,000puffs) y su frecuencia de uso.

Ofrecemos una variedad de sabores, que incluyen frutas, bebidas, menta y sabores de postre, como sandía de fresa, batido de arándanos, durazno de mango y menta de toronja.

Store in a cool, dry place away from direct sunlight, heat, or humidity. Keep out of reach of children and pets.

Most disposable e-cigarettes have a Type-C charging port, which allows you to charge the e-liquid before it runs out. Once the e-liquid is depleted, it cannot be refilled.

You must be of legal smoking age (18 or 21 in most areas). Age verification may be required.

Depending on your location, we accept credit cards, debit cards, PayPal, bank transfers, and other payment methods, including cryptocurrencies. You can also view all payment methods on the payment page of our website.

Los pagos se pueden rechazar por una variedad de razones, como información de tarjeta de crédito incorrecta, fondos insuficientes o un problema con el proveedor de pagos.

You can request an invoice during checkout, and we’ll email it to you.

We do not offer COD. You must use an online payment method when placing your order.

Yes, if you have a discount code or gift card, you can enter it during checkout to receive the discount.

We implement several measures to ensure payment security, including encryption and PCI-compliant payment processing.

Después de un pago exitoso, recibirá un correo electrónico de confirmación de pedidos con información detallada del pedido.

Once an order has entered the packaging process, it cannot be changed. If you have any changes, please contact Customer Service as soon as possible.

If you require a refund, please contact our Customer Service team and provide the order details. We will assist you with your refund request according to our refund policy.

Log in to your account and go to the “My Account” page. In the Order History section, you can view payment information and order status for past orders.

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

• USA –  UPS Express (except Alaska and Hawaii)
• UK –  Local DPD Express
• Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

• UAE (Dubai only)
• South Africa
• Vietnam
• West Malaysia（expcet Kalimantan Island）

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Su aduana puede requerir que proporcione business license too. (if any)

Currently, we offer free shipping for orders of 50 or more items within Europe.

Shipping charges are typically calculated based on the weight of the item, the destination, and the selected shipping method. You can view shipping charges during checkout.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

Tenemos una sección dedicada en nuestro sitio web para rastrear el estado de su paquete.

Actualmente, la mayoría de los países que enviamos para no requieren deberes aduaneros, con la excepción de países como Noruega y Suiza.

El tiempo de entrega varía según el producto, y el tiempo de envío es de 7 a 14 días hábiles.

Utilizamos múltiples capas de seguridad para proteger sus datos y transacciones, incluido el cifrado de datos, los firewalls y las auditorías de seguridad regulares.

Nos adherimos estrictamente a nuestra Política de privacidad y no venderemos ni compartiremos su información personal.

We use a PCI-compliant secure payment processing system to ensure the security of your payment information.

A strong password should use a combination of letters, numbers, and special characters. Avoid easily guessed information such as birthdays. Changing your password regularly is also a way to enhance security.

Check the website’s URL to ensure it matches the official website. Also, check for the SSL certificate, which should indicate that the website is secure.

If you notice any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary action.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activity on malicious websites and emails.

Los cigarrillos electrónicos desechables no vienen con una garantía a largo plazo.

Envíe fotos del producto defectuoso y su número de pedido a nuestra dirección de correo electrónico de servicio al cliente.

Debido a la naturaleza de los productos desechables, solo aceptamos devoluciones o intercambios para artículos defectuosos o dañados.
Para ser elegible para una devolución, su artículo debe estar en las mismas condiciones que cuando lo recibió, sin usar, con etiquetas adjuntas y en su embalaje original.

Si necesita un reembolso después de recibir su paquete, comuníquese con nuestro equipo de servicio al cliente y proporcione los detalles de su pedido.

Please check local laws before purchasing. We are not responsible for cancellations or returns due to legal restrictions in your area.

Most airlines allow e-cigarettes in carry-on baggage, but they are not allowed in checked baggage. Their use on board is strictly prohibited. Please check with your airline before traveling.

We strictly adhere to data protection regulations and collect and use your personal information only for order processing and customer service purposes, protected by encryption technology.

Yes, we welcome wholesale and distributor inquiries. Please contact our sales team for pricing and terms.
Si tiene su propio envío de carga en Shenzhen, podemos enviarlos o entregarlos.

You can contact us via live chat, email, WhatsApp, or our social media channels. We typically respond within 24 hours.