Check most frequently asked questions here, if you still need help then please contact us at [email protected]
Payment
WHAT FORM OF PAYMENT DO YOU ACCEPT? DO YOU ACCEPT CASH?
We currently accept payment by Credit card(Visa,Mastercard), Direct bank transfer and Crypto Wallet .We can not receive the Cash.
Returns
I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?
Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.You may contact us via [email protected] to request for change. HOW DO I RETURN A PRODUCT?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Shipping
WHEN WILL MY ORDER SHIP?
Please allow 1 – 5 business days of processing and production time for your order to ship out. Tracking number will send to you by email. HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://www.17track.net/
Or enter the order page to view https://bangkingvape.com/my-account/orders/
WHAT’S THE SHIPPING POLICY?
Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
- USA – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- South Africa
- Vietnam
- West Malaysia（expcet Kalimantan Island）
| Country | Shipping Method | Shipping Time |
| USA | Local UPS Ground | 10~15 Days |
| UK | Local DPD Express | 7~12 Days |
| Germany | UPS/DPD/DHL Germany | 8~15 Days |
| France | UPS/DPD/DHL Germany | 10~15 Days |
| Belgium | UPS/DPD/DHL Germany | 10~15 Days |
| Luxembourg | UPS/DPD/DHL Germany | 10~15 Days |
| Netherlands | UPS/DPD/DHL Germany | 10~15 Days |
| Czech Republic | UPS/DPD/DHL Germany | 10~15 Days |
| Poland | UPS/DPD/DHL Germany | 10~15 Days |
| Croatia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovakia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovenia | UPS/DPD/DHL Germany | 10~15 Days |
| Finland | UPS/DPD/DHL Germany | 10~15 Days |
| Denmark | UPS/DPD/DHL Germany | 10~15 Days |
| Sweden | UPS/DPD/DHL Germany | 10~15 Days |
| Austria | UPS/DPD/DHL Germany | 10~15 Days |
| Italy | UPS/DPD/DHL Germany | 10~15 Days |
| Hungary | UPS/DPD/DHL Germany | 10~15 Days |
| Lithuania | UPS/DPD/DHL Germany | 10~15 Days |
| Estonia | UPS/DPD/DHL Germany | 10~15 Days |
| Latvia | UPS/DPD/DHL Germany | 10~15 Days |
| Greece | UPS/DPD/DHL Germany | 10~15 Days |
| Ireland | UPS/DPD/DHL Germany | 10~15 Days |
| Portugal | UPS/DPD/DHL Germany | 10~15 Days |
| Spain | UPS/DPD/DHL Germany | 10~15 Days |
| UAE (Dubai only) | Dubai dedicated line | 12~18 Days |
| South Africa | South Africa dedicated line | 15~25 Days |
| Vietnam | Vietnam dedicated line | 3~5 Days |
| West Malaysia | Malaysia dedicated line | 4~8 Days |
Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
Shipping method and time
- Shenzhen UPS Express – around 7~12 days all around the world.
- Air shipping – ship to your near airport only, which requires you to have strong customs clearance skills, it usually for large quantity & weight (such as 1,000 kg) order.
- Your own forwarder – If you work with a freight forwarding company in Shenzhen already, we can also deliver the goods to your freight forwarder
About Security
LS ORDERING ONLINE SECURE?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).
The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.