E-cigarette import policies vary significantly across countries and regions, including requirements regarding nicotine content, device type, packaging labeling, and the purchaser's age. We handle customs clearance for most countries, but a few require you to do your own customs clearance (such as Norway and Switzerland).

When you place an order on our website, our system automatically calculates and displays an estimated cost. For most countries, we cover the customs duties. After placing your order, you simply wait for your package to be delivered to your door without any additional costs. For a few countries that require you to do your own customs clearance, you are responsible for paying the customs duties.

Shipping times vary depending on the shipping method and destination:
International express delivery (e.g., DHL, UPS, FedEx): Approximately 5-12 business days, with full online tracking.
Registered/Economy air freight: Approximately 10-20 business days, with up to 30 days for some countries.
Ocean freight: Longer delivery times, typically 20-45 days, suitable for large-volume shipments. Factors affecting delivery time: Customs inspections, holidays, flight delays, and warehouse storage at the destination may all affect delivery time.

If the package is detained by customs, we will resend the package or provide a refund based on the actual situation. Customs detention is a rare occurrence, so you can purchase with confidence.

If you discover damage upon receiving the package, please immediately take photos and record a video and send them to us.
Provide your order number, logistics tracking number, and proof of damage/loss to contact us for after-sales service.
We will promptly address your issue.
If the package is lost during transportation, we will resend the package or provide a refund.